Documentation
Enterprise API Handbook
A 120-page technical reference written from scratch, cutting onboarding time for new integrators by 40%.
Available for consulting & collaborations
Ts. Francis Goon
Technical Writer & Communications Specialist · STEM Program Coordinator · Digital Content & WordPress Management · Malay Language Coach (IGCSE / MPU) · AI Practitioner.
About
Where clarity meets craft.
I'm Francis — a certified technologist (Ts.) working across technical writing, STEM education, and digital content. I help teams turn dense knowledge into documentation people actually use, and I build programs that get young minds excited about science and technology.
Whether it's architecting a WordPress platform, coaching a student toward IGCSE success in Bahasa Melayu, or prototyping AI-powered workflows, my goal is the same: make the complex feel effortless.
Expertise
Six disciplines. One integrated practice.
Technical Writer
Turning complex systems into clear, structured documentation and user-facing content.
Communications Specialist
Crafting messaging strategies that bridge technical teams and diverse audiences.
STEM Program Coordinator
Designing and running hands-on STEM initiatives that spark curiosity and capability.
Digital Content & WordPress
Building, optimizing, and maintaining performant WordPress sites and content pipelines.
Malay Language Coach
IGCSE & MPU coaching that helps learners master Bahasa Melayu with confidence.
AI Practitioner
Applying modern AI tools to writing, education, and workflow automation.
Portfolio
Featured Projects
A selection of recent work spanning documentation, education, and digital platforms.
STEM
Junior Robotics League
Coordinated a district-wide robotics program for 300+ students across 12 schools.
WordPress
Institute Website Rebuild
Redesigned and migrated a legacy CMS to modern WordPress with 3× faster page loads.
Education
IGCSE Malay Prep Track
A structured 12-week Bahasa Melayu curriculum with a 95% pass rate across cohorts.
AI
AI Content Assistant
Prompt library and workflow toolkit for educators to draft lesson plans in minutes.
Communications
STEM Outreach Campaign
Multi-channel campaign that grew program signups by 220% in a single semester.
Contact
Let's build something clear.
Whether you need documentation, a STEM program, WordPress work, language coaching, or an AI-powered workflow — I'd love to hear about it.